In order to provide an effective and equitable means of resolving student complaints, this general complaint and resolution process is available to any student who believes that the College decision, action or policy has unfairly and adversely affected his or her status, rights or privileges as a student. In most cases, a complaint can be resolved at the AANS level. Faculty and staff are available to guide students in completing their programs, and students must be aware of the resources to which issues and concerns should be addressed.
|Resolution of academic concerns pertaining to individual
courses (as grades, assignments, attendance, etc.).
|Resolution of issues pertaining to the student’s program such as objectives, curriculum, licensure examinations, faculty, change of program, transfer of credit, graduation requirements, withdrawal, and personal issues which may impact the student’s education..||Dean of Academics, College President
|Resolution of issues involving course scheduling and obtaining transcripts.||Administrative Office|
|Resolution of issues involving loans, grants, deferments, verification, and consequences of withdrawal||Administrative Office|
|Resolution of issues involving the status of the student’s account and issues of billing (i.e., monthly payments, technology/equipment returns, financial arrangements, fees, etc.)||Administrative Office|
If an issue in any area above remains unresolved, the student may refer the complaint to the College President.
The Chief Managing Officer shall acknowledge within 10 days receipt of such written complaint. The Chief Managing Officer shall issue a written finding within 30 days of receipt of the complaint. The Chief Managing Officer shall furnish such findings to the person who filed the complaint and to the College President of the school.
Students are encouraged to use the general complaint and resolution process described above to resolve their complaints. However, this guidance is not intended to modify a student’s right, if any, to file a grievance with any educational licensing agency.
If unresolved at the school level students may submit to the college approving agency:
Student’s complaints must be submitted in writing to the Board (Section 85 (i) (1) of the Act). The Board will provide forms that may be used to submit a complaint. Information about the complaint may be submitted online through the IBHE website (www.ibhe.org). Signed forms should be sent to:
Illinois Board of Higher Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1404
Fax Number: (217) 782-8548 May also call (217) 782-2551 for instructions.
Illinois Department of Financial and Professional Regulation
100 West Randolph, 9th Floor | Chicago, IL 60601
320 West Washington, 3rd Floor | Springfield, IL 62786
Phone: (888) 473-4858